Last updated: 10/29/2026
 

Privacy Policy and SMS Terms and Conditions
CHIPS Network, Inc.
 

Privacy Policy
 

1. Introduction

CHIPS Network, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information through our website, repair services, and SMS communications.
 

2. Information We Collect

We may collect information you provide to us, including:

• Name, email address, and phone number.

• Company or organization name.

• Repair intake information and details related to your service requests.

• SMS consent records, including signed intake forms.

• Information you submit through forms, emails, text messages, or other communications.

When you visit our website, we may automatically collect your IP address, browser type and version, device type and operating system, pages visited, time spent on the website, and referring URLs.

We may use cookies and similar technologies to improve website functionality, analyze usage, and enhance your experience. You can control cookie preferences through your browser settings.
 

3. How We Use Your Information

We use information to:

• Provide repair services and manage service requests.

• Respond to inquiries and support questions.

• Send authorized repair-related text messages.

• Record and manage messaging consent and opt-out requests.

• Operate, maintain, and improve our website.

• Communicate administrative or service-related information.

• Comply with legal obligations.

• Detect, prevent, and address security or technical issues.
   

4. Sharing of Information

CHIPS Network, Inc. does not sell or rent personal information.

We may share information with trusted service providers as needed to operate our website and provide our services. We use Twilio to provide text messaging services and process information needed to deliver messages.

We may also disclose information when required by law or legal process, to protect the rights or safety of CHIPS Network, Inc. or others, or in connection with a merger, sale, or transfer of company assets.

We do not sell or share your mobile number, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. These SMS protections apply notwithstanding the other sharing provisions above.
 

5. SMS Privacy and Consent

We collect mobile numbers and SMS consent information through our repair intake process. Customers may choose to receive repair status updates, repair-related questions, and responses to their inquiries by text message.

SMS consent is optional and is not required to receive repair services. We retain signed intake forms as proof of consent.

If you initiate a text conversation, we may respond to your inquiry. Doing so does not automatically enroll you in ongoing repair updates.

Reply STOP to opt out or HELP for help. You may also call 301-387-5652.
 

6. Data Retention

We retain personal information and consent records as needed to provide services, document consent, honor opt-out requests, and meet applicable legal requirements.
 

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
 

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to request access, correction, or deletion of your information; object to or restrict certain processing; or withdraw consent.

Contact us using the information below to make a request.
 

9. Third-Party Links

Our website may link to third-party websites. CHIPS Network, Inc. is not responsible for their privacy practices or content.
 

10. Children’s Privacy

Our website is not intended for children under age 13, or under age 16 where applicable. We do not knowingly collect personal information from children.
 

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.
 

SMS Terms and Conditions
 

1. Program Description

CHIPS Network, Inc. (“CHIPS Network”) provides SMS messaging for repair-related customer care. Messages include repair status updates, questions about your repair, and responses to customer inquiries.

This program does not send marketing or promotional messages.
 

2. Enrollment and Consent

You may opt in by selecting the optional SMS consent checkbox and signing our repair intake form. Consent is not required to receive repair services.

After opting in, you will receive an enrollment confirmation text.

You may also text us with questions. We will respond within the scope of your inquiry; contacting us does not automatically enroll you in ongoing repair updates.
 

3. Message Frequency and Charges

Message frequency varies. A typical repair involves up to three status updates, with additional messages for repair questions and customer conversations.

Message and data rates may apply.
 

4. Opting Out and Restarting Messages

Reply STOP to opt out. You will receive an opt-out confirmation, and no further text messages will be sent unless you re-enroll.

Reply START or RESUME to re-enroll in repair texts. You will receive an enrollment confirmation.
 

5. Help and Support

Reply HELP for help, or call CHIPS Network at 301-387-5652.

We monitor texts weekdays from 9 AM–5 PM. We may respond outside those hours, but immediate responses are not guaranteed. For urgent assistance, please call us.
 

6. Message Delivery

Message delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages.
 

7. Privacy

Our collection, use, and protection of personal information and SMS consent data are described in the Privacy Policy above, available at:

https://www.chipsnetwork.com/privacy-policy
 

Contact Us

CHIPS Network, Inc.
12978 Garrett Hwy.
Oakland, MD 21550
Phone: 301-387-5652
Email: help@chipsnetwork.com